October 29, 2009
BPM Express is a monthly e-mail newsletter that covers developments and trends in the market for business performance management systems and services.

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Visit the Financial Performance Management Resource Center for access to a valuable portfolio of relevant information from leading finance and performance management experts, as well as customer case studies, solutions demonstrations, web seminars.


Moet Hennessy Reaps Benefits of Pervasive BPM
Luxury wine and spirit importer Moët Hennessy USA operates in over 50 markets using a performance indicator system that each employee can easily access. BPM Magazine spoke with Laurel Schechter, the company’s Cognos business intelligence manager, and Wayne Walsh, director of commercial management, who have one thing to say to finance pros who are considering performance management software: “Invest."

Overcoming BPM Road Blocks: A Video Interview with Author Gary Cokins
Despite having an impressive track record of success, BPM strategies are still often met with resistance from within. In this video, Gary Cokins, author of Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics (2009 John Wiley Sons Inc.), explains what actions finance leaders can take to overcome road blocks and gain new advocates.

When Bad Things Happen to Good Strategies
Companies often start with a good strategy only to have the measure drive the wrong results. For example, a call center may successfully shorten its call response time, but as a result, customer satisfaction drops. Once companies see that their objectives are having a negative effect, they will need to re-evaluate their strategic objectives.

Research Finds Performance-Based Contracting Cuts Costs
The use of performance-based contracting, an arrangement in which the price you pay for a product or service goes up as the level of service and uptime it offers increases, rather than growing when you run into problems, is rising. The advantage, new research indicates, is better outcomes at lower cost with more financial predictability.

Performance Management: Not as Scary as It Sounds
Does the idea of taking on a performance management project intimidate you? Never fear. Read Ventana Research's white paper "The Right View of Performance Management: Reasonable scope, incremental change and dashboards provide tangible benefits" in the BPM Resource Center to alleviate your worry.

The Need for Profitability and Cost Management
As indirect costs rise and economic pressures increase, the need for profitability and cost management (PCM) also grows. Read this Thought Leadership white paper to find out more about how PCM drives business performance by finding drivers of cost and profitability, empowering users with visibility and flexibility, and improving resource alignment.

BPM Summit Presentation -- BPM at Risk: How to Increase Your Odds of Success
The 6th Annual BPM Summit brought together some of the business world's foremost practitioners to explore the transformational role of finance in the enterprise. If you missed the live event, you can still enjoy access to the audio and slide shows from the keynote presentations at our on-demand archive.

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