November 3, 2009 Mobile Friendly    Online Version    Add to Safe Sender List

ChiefMarketer Report


IN THIS ISSUE
 To Avoid Overload, Engage Your Audience
 New Starbucks Loyalty Program Requires Purchases For Most Rewards
 Get Real With Your List Expectations
 Sneak Peak Merchandising Surprises
 A Bill? No Thanks, Kraft
 Two Birthdays and a Funeral, with a Happy Ending

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This Week's Stories

To Avoid Overload, Engage Your Audience

By John K. Thompson

In today's connected-all-the-time culture, everyone is getting hit with too much information. How do you engage your audience, and make sure your message gets through? By remembering to hit your customers with the right pitch at the right time.

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New Starbucks Loyalty Program Requires Purchases For Most Rewards

By Richard H. Levey

Starbucks is merging its two rewards programs, Starbucks Card Rewards and Starbucks Gold, into a single program set to debut Dec. 26. Learn how the new initiative will impact the java titan's already loyal members, and what changes they can expect in their cup.

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Mark your calendars for NCDM 2009, where you’ll hear the success stories of marketers demonstrating creativity and flexibility in managing their customer data to identify their best prospects and sustain growth.

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Get Real With Your List Expectations

By Carol Lustig

When you put your money down and take your chances on data rentals, are you sure you’re gettin’ what you think you’re gettin’? Or, are you getting the "Balloon Boy" equivalent of a list—all hot air and no real story? Here's why you should know the market when buying data.

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Sneak Peak Merchandising Surprises

By Andrea Syverson

Memorable and experiential branding. Relevant products. Customer-centric service. A no-worries guarantee. Today, these are all standard operating procedures for most companies. With this high bar the norm, how do you dare to differentiate? In her book, "The OPEN Brand," Kelly Mooney encourages companies to be on-demand, personal, engaging and networked. Simply put, let the customers be in charge and find a way to connect them both to your brand and to one another.

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From the Big Fat Marketing Blog

A Bill? No Thanks, Kraft

By Beth Negus Viveiros

Kraft is beginning to charge consumers for its once free Food & Family magazine. Beth Negus Viveiros wonders if readers really love the mag enough to help the home of Velveeta subsidize its advertising.

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Two Birthdays and a Funeral, with a Happy Ending

By Brian Quinton

Sure, everyone likes to note which celebrities share their birthdays. On the Big Fat Marketing Blog, Brian Quinton takes note of some momentous Web milestones that are near his day of birth. Say happy birthday to Brian, banners ads and the Internet itself.

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