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The customer is always right even when he’s wrong
BY AL SCHWARTZ
ABC Plumbing & Heating gets a service call about a
commode that keeps on running. The dispatcher assigns the call to
“Ramblin’ Rick,” one of his best service plumbers. Rick rolls on
the call and arrives at the appointed time to the “Mr. & Mrs.
Customer” residence. So far, so good.
Rick’s truck looks like it’s been the lead vehicle in a convoy to
Baghdad. The company logo is visible, but the truck itself is dirty,
battered and dented with what looks like a ream of multi-colored paper
spread across the dash and it has a cracked windshield. Then there is
Rick. He knocks on the door and Mrs. Customer opens it to find herself
face-to-face with what looks like a homeless man sporting torn jeans,
tennis shoes, an AC/DC T-shirt, full beard, a gap-toothed grin and a
“Death before Disco” tattoo clearly visible on his arm.
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for the full story
Residential Energy Efficiency Market Poised for Strong Growth
BOULDER, CO -- As new home sales in the United States
declined and the home remodeling market slowed in recent years, many
residential product and service categories have experienced a
significant drop in business. However, out of the recession is emerging
a positive outlook for growth in energy efficient products and services
for homes, according to a new report from Pike Research. This sector,
which comprises energy efficient home improvements, high-efficiency
appliances, and home energy auditing services, holds the potential to
generate significant new revenue opportunities as well as creating a
large number of new green collar jobs.
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for the full story
ARC
Mechanical Contractor’s Staff Achieves NATE Certification
BRADFORD, VT - ARC Mechanical Contractors Inc. has
announced the recent NATE certification of seven field staff. In
addition, ARC’s service and general managers added certifications to
their credentials, while eight staff members successfully passed the
NATE Installation Core exam, which is the first hurdle to achieving a
NATE certification.
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for the full story
McKinstry
Plumbers Certified Green
SEATTLE – McKinstry Plumbing, in an effort to
integrate sustainability into every aspect of its operations, has
achieved GreenPlumbers Accreditation for its plumbers and pipefitters.
To become certified GreenPlumbers, candidates must undergo 32-hours of
training in such subjects as climate and water care, solar hot water,
water efficient technologies, and more.
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for the full story
EMCOR
Group Subsidiary Awarded Contract for Installation at Volar Army
barracks
NORWALK, CONN. -- EMCOR Group has announced that its
Central Mechanical Construction subsidiary has been awarded a contract
for the renovation and restoration of mechanical and plumbing systems
for the Volar Army Barracks Complex located at Ft. Riley, Kansas.
Central Mechanical will be responsible for installing the mechanical
systems at the complex, comprised of 223,600 square feet and 13
buildings. The company will also be responsible for HVAC equipment
renovation, complete ductwork replacement, and complete HVAC pipe
replacement in the buildings.
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for the full story
Atlanta
Motorsports Park is first ‘green’ racetrack
DAWSONVILLE, GA. — The Atlanta Motorsports Park is
well on its way to become the first sustainable racetrack in the
world.
Jeremy Porter, CEO of Atlanta Motorsports, said when the track opens in
the third quarter of 2010, his track will be the only sustainable
commercial industrial development in America as well as the only green
motorsports park in the world.
“We’re trying to set the standard,” said Porter. “If a
racetrack, which is not considered to be a very green business, can be
green, what’s everyone else’s excuse in America? It’s time for a
change.”
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for the full story
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