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The Association of Fundraising Professionals/DC and Direct Marketing Association of are excited to announce the 2nd annual Bridge Conference. The three-day Bridge Conference will feature over 75 exciting sessions covering cutting-edge direct marketing and fundraising strategies.

If you are a fundraiser, direct marketer or association professional, this is one conference you can't afford to miss! Go to www.bridgeconf.org for more information.


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TABLE OF CONTENTS
  • Yahoo! Replaces CEO Semel with Co-founder Yang
  • Live From DMDNY: John Greco's Process Thinking
  • Live From DMDNY: An Uncomfortable Conversation
  • Live From DMDNY: DMA Consumer Study Highlights Timing And Trust
  • New Jersey Senate Passes Anti-Spam Bill
  • DMEF Recognizes Young Talent, Launches Donor Program
  • VistaPrint to Offer Creative, Mailing Services
  • Letters to the Editor
  • List and Database News
  • Classified
  • ListFinder: Search over 60,000 lists
  • Webinars
  • Find a vendor


  • This issue of DIRECT Newsline is sponsored by Specialists Marketing Services, Inc.
    VICTORIA'S SECRET HAS OVER 1 MILLION LAST 1 MONTH BUYERS!!!

    Victoria's Secret has the active mail order buyers you're looking for. These highly responsive, mostly female prospects are ages 25-45, and respond to all type of offers including other catalog offers, gourmet foods, fundraising appeals, home and family services, and a wealth of others.

    For more information, please contact Kathy Hermann at 201.865.5800 x2229 or kathyher@specialistsms.com
    Top Stories
    Yahoo! Replaces CEO Semel with Co-founder Yang
    By Brian Quinton
    Less than a week after a Yahoo! shareholder meeting blamed CEO Terry Semel for failing to keep the perennial second-ranked Web portal/ search engine abreast of Google, Semel has stepped aside and will let Yahoo! cofounder Jerry Yang take over the company's leadership.

    After six years spent running Yahoo!, Semel announced late Monday that he will move to a newly created post, "non-executive chairman", while Yang will relinquish his old one ("chief Yahoo!") to become CEO of the company. Susan Decker, former head of Yahoo!'s publisher and advertising group, will become president.

    The changeover had been rumored periodically during the last year of Semel's tenure, but those rumors grew last week when he and other company officers won re-election with only 66% of the vote. That compared to a 99% vote at last year's meeting, when Yahoo! seemed poised to grow search market share with the coming rollout of its Panama search platform.

    Participating in a conference call after the announcement with both Yang and Decker, Semel said he had been discussing giving up his leadership role at Yahoo! "for quite some time."

    "I've long been talking to the board about the importance of insuring a smooth succession in Yahoo! senior leadership, and more recently about the need for a leadership team committed to carrying Yahoo! through its multi-year transformation," he said.

    "The past year has been a difficult one for Yahoo!, and I know that none of us has been satisfied with the company's recent financial performance," Semel said. And while the company had laid the foundation for future success with several of its initiatives -- most notably the Panama launch, which has made Yahoo! more controllable and more attractive to advertisers -- the time for a management switch was "sooner rather than later", Semel says he told the company's board.

    "This is the right thing to do for Yahoo!, and the right time to do it," he said.

    In the same conference, Yang paid tribute to the financial milestones accomplished during Semel's tenure since 2001: bringing the company's revenue from $717 million in 2001 to $6.4 billion last year, boosting its user audience from 170 million to 500 million and creating more than $30 billion in shareholder value. But he also said the company needs to "execute with speed, clarity and discipline" in order to "focus better on what's important to our users, customers and employees" and attract and retain technical talent.

    Decker said the Semel-driven reorganization of Yahoo! into three divisions centered on users, advertisers and publishers, will be revised to integrate the audience and advertiser groups under her direction.

    She said that while the Panama launch is on track to produce double-digit increases in revenue per search by the end of the year, slowing growth in display advertising and lower than expected revenue from affiliate search will keep Yahoo!'s second-quarter earnings in the low-to-midpoint range of previous guidance.

    Semel's position at Yahoo!, to which he moved from a post as chairman and co-CEO at Warner Brothers, was thrown into question late last year with the leak of an internal memo known as the "peanut butter manifesto", suggesting that Yahoo! was spreading itself too thin and failing to compete effectively with Google on any front.

    Google earned more revenue last quarter than Yahoo! posted all year and has increased its stock price six fold since going public in August 2004. Yahoo!'s stock price, although triple what it was when Semel took over in May 2001, has dropped to a level a bit lower than before Google's initial public offering.

    Live From DMDNY: John Greco's Process Thinking
    By Richard H. Levey
    Whatever you do, don't call direct marketing an industry around DMA president John Greco.

    "It's a process, in which we interactively engage with buyers, collect information and improve experience," he said during a welcoming speech at the Direct Marketing Days New York conference.

    Call direct marketing what you will, it's getting bigger, influencing or directly accounting for $1.94 trillion in sales annually. And within that, online marketing is playing an increasingly larger role: At $338.9 billion and growing, online marketing is poised to overtake telemarketing (which currently accounts for $393.1 billion) as the second-largest slice of the DM pie, lagging only direct mail at $517.1 billion.

    Greco's thinking is currently focused on how marketers can take advantage of Web 2.0. Loosely defined, Web 2.0 includes consumer-created-and-controlled media such as blogs, product reviews, social networks such as MySpace and online alternative societies such as Second Life.

    "The next generation of interactive communication, social media (Web 2.0) holds tremendous promise for marketing directly," Greco said. "User-generated content offers exploding capacity for viral communication, and a range of interface possibilities."

    In reference to the brick-and-mortar world, Greco called for unity within the direct marketing community, especially in light of postal rate increases and potential do-not-mail registries: Currently, 15 states are considering the latter, Greco said.

    He also asked that marketers using e-mail implement e-mail authentication practices and make opt-out mechanisms easy and effective.


    This issue of DIRECT Newsline is sponsored by KnowledgeBase Marketing

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    Live From DMDNY: An Uncomfortable Conversation
    By Richard H. Levey
    Direct marketers are facing a dialog that may cause them to squirm in their seats. With the rise of social networks, they are increasingly having to listen to, and cede control of their messaging to, consumers.

    For many DMers, a frank talk about the birds and the bees would be easier, and less disquieting.

    It's easy to understand why a direct marketer would be afraid of social networks. The idea of an arena in which consumers generate content, and marketers at best react, is anathema to traditional practices.

    But these networks, which include online communities such as YouTube, MySpace, corporate blogs and unaffiliated blogs and Web sites may provide the first real test of whether the lip service marketers have been paying to the idea that "the customer is king" is just that -- lip service.

    Many of these fears have real roots: A single, well-crafted slam on a product or service, justified or not, can take on a life of its own. And reacting poorly to such attacks will only add fuel to the fire.

    But there is upside. As speakers on a DMDNY panel noted, the Web is increasingly becoming an important source of product and service information. In fact, Generation Y now spends more time online than it does watching television. As Leslie Reiser, director of worldwide interactive marketing for IBM noted, "The sweet spot for social media is 30 and [younger]."

    But when these young consumers are online, and interacting with a marketer's brand, they're not being passive. "The social customers want a say, want to know when something is wrong, want to help shape things, don't want to talk to salesperson, want to buy on their schedule and want to tell you when you are screwing up," said Aaron Kahlow, managing director of BusinessOnLine.

    These tendencies make marketers -- even those that want to use social networks as a marketing tool -- wary of entering the arena. To those feeling they don't have the right tools in place, Rebecca Lieb, editor in chief of The Click Z Network, has a very simple suggestion: "People are talking about you. If you are not listening, it's good place to start."

    Greg Verdino, chief strategy officer of Crayon LLC, agreed, saying that marketers have all of the core skills they need to do social media correctly. "But we also have giant bag of bad habits," he cautioned. "We used to be able to proclaim from on high. People don't want to be told what to do anymore. We can't just barge our way into a conversation. It has to be a two-way dialog."

    The discomfort, for marketers, doesn't end there. Social networks don't lend themselves to traditional response-rate-and-sales metrics. Marketers looking to take advantage of these online communities will need to look at a new set of key performance indicators, many of which are either speculative or not yet available.

    Some first steps might include basic blog or online video measurements, said Jennifer Juckett, VP of marketing and business development at vMix Media Inc. In addition to hits or clickthroughs, these could also include the number of points of interaction and engagement levels, she added.

    Verdino mentioned an early initiative done by Cingular on YouTube. "There were no ads, and no branded content," he said. "It was a celebration of the community that creates and distributes music videos through YouTube. We know how many people watched the video, and how many clicked through to Cinngular.com -- seven million [clicks] from 35 million viewers."

    The campaign sold a hefty number of ringtones -- somewhere in the mid-six-figures -- to "an audience that pirates ring tones," Verdino said.

    The panel also discussed how to resolve any missteps that might occur within the more consumer-powered Web. "Admit to them, apologize and sound real," Kahlow said, adding that apologies should not sound like they were written by a corporate public relations department.

    Which is not to say that marketers shouldn't take an active role in online forums. Yes, bloggers from a firm should disclose that they represent the company. And their postings should be informative, or anecdotal, and not focus on product or service pitches, Juckett said.

    That said, it's okay to have a distinct point of view, Reiser said. "If you are the resident expert, you are entitled to an opinion."

    Live From DMDNY: DMA Consumer Study Highlights Timing And Trust
    By Richard H. Levey
    Peter A. Johnson has a challenge for the entire direct marketing industry, or at least those that haven't read about the DMA's new consumer study. Name the factor most often cited by consumers regarding why they don't respond to direct marketing solicitations. Take two guesses. Take three.

    Likely responses include the offer not being relevant, expense, preference for a different brand, quality concerns and consumers wanting to touch or see what's being ordered before purchasing it. These are all good guesses. They're also all wrong.

    More consumers cited a lack of timeliness than any other single factor for not responding -- 25% of them, just above the 24% that mentioned irrelevant offers.

    "Consumers may be telling marketers this is next frontier of relevance," Johnson, who serves as vice president and senior economist within the DMA's strategic information unit, said.

    The good news is that, given timely and relevant offers, consumers are DM-responsive: Nearly 80% made a purchase within the past 12 months in response to a direct marketing solicitation. Within this large contingent, however, are three distinct sub-groups: those who have made purchases within the last seven days (Johnson called them "DM intensives"); those who made purchases within the last month (the "semi-engaged"); and those who recalled making a purchase within the last year (the "peripherally engaged").

    The implication is that through timing offers to the peripherally and semi-engaged consumers, they can be spurred to making more frequent purchases.

    The survey also found that privacy concerns were not as strong a dissuading factor as trust issues. Trust encompasses everything from a guarantee of merchandise quality to order and information security, and its existence -- or absence -- is a much stronger predictor of purchase likelihood.

    The research's other findings include:

    * Catalogs at non-catalog direct mail remain the strongest DM channels, generating orders among 47.6% and 27.8% of respondents, respectively

    * Nearly 72% of respondents made a purchase through an offline channel compared with just under 42% who completed a transaction via an online medium;

    * During a 48-hour "DM diary" period in which respondents recorded every interaction with a direct marketing solicitation they encountered, 68% of respondents did not make a purchase, 19% spent under $100; 8.4% spent between $100 and $300; and 4.6% spent more than $300.

    * During the diary period, e-mail ($254.84) and advertising telephone calls ($244.95) generated the highest average purchase amounts, followed by Internet search ($151.46); direct response newspaper ads ($83.65); direct mail including catalogs ($74.35); direct response radio ($59.86); direct response TV ($53.94); and direct response magazine ads ($39.64);

    * During the diary period, almost 10% of the sample reported receiving no solicitations, while one-quarter received five or more per day, on average.

    The new study is based on 1,027 surveys completed by U.S. consumers between October 2006 and January 2007, coupled with transaction diaries detailing all solicitations received and actions taken during an assigned 48-hour period. During the aggregated 48-hour periods, the sample group took 7,000 actions, resulting in 703 total purchases. The full survey data consists of seven separate reports which parse the date by online and offline media and product and service verticals. The reports are is available through the DMA.

    New Jersey Senate Passes Anti-Spam Bill
    By Ken Magill
    The New Jersey Senate on Monday approved a bill its sponsors claim expands the federal Can-Spam Act.

    Dubbed the New Jersey Can Spam Act, or S-1129, the bill would establish criminal and civil penalties for activities typically involved in spamming.

    The bill would prohibit using a computer located in New Jersey to relay or transmit multiple commercial spam messages to mislead recipients or service providers about their origin. It would also ban registering for multiple e-mail addresses or domain names with false information to transmit spam and accessing another computer without authorization and using it to transmit multiple spam e-mails.

    All violations of the bill would be at least a fourth degree fine with a maximum penalty of a year in prison and a $1000 fine per violation. Spammers committing larger numbers of violations would be charged with a third degree crime, punishable by up to five years in prison and a fine of up to $10,000.

    If violations involve a felony or are a repeat offense, the charge would be a crime of the second degree with a penalty to up to 10 years in prison and up to $25,000 in fines.

    The bill would also authorize New Jersey's Attorney General and Internet service providers to take civil action against spammers within two years of the violation. In actions brought by the Attorney General, the bill would authorize the court to award damages and a civil penalty of up to $25,000 per day, or between $2 to $8 per commercial electronic mail message sent in violation of the bill.

    The bill was approved 37-0 and now goes to the Assembly.

    DMEF Recognizes Young Talent, Launches Donor Program
    By Richard H. Levey
    The Direct Marketing Education Foundation awarded its "Rising Star" honor to four DMers, gave Time Consumer Marketing Inc. its Corporate Commitment award, and debuted a donor program at its annual awards dinner Tuesday night.

    Time Consumer Marketing was recognized for its efforts in developing young talent, which include the TCM Internship Program, which nurtures talent at the undergraduate and business school levels; the TCM Training Programs, which provides entry- and junior-level staff with professional development opportunities; a mentoring program that provides new staff with peer mentors, and a unit-wide knowledge sharing initiative.

    Employees from the division, which serves as the consumer-marketing arm of Time Inc., have served on the DMA board, as well as a number of the DMA's special interest councils. They have also been involved with the DMA's internship programs and other activities.

    The rising star awards were conferred onto four individuals under age 40 who, despite their relative youth, have made significant contributions, or shown exceptional leadership, within the direct marketing field. This year's honorees were:

    Daniel Parzych, VP of data solutions and services at Alliant Cooperative Data Solutions. Parzych's focus on analytics extends beyond his ability to transform statistical findings into business benefits: He is a member of the DMA's Analytics Council and frequently speaks at a variety of DMA events;

    William Misloski, director of e-marketing for travel services firm Orbiz. Misloski has been recognized on several occasions for his online marketing and integration efforts. He regularly mentors young marketers and participates in industry events;

    Kimberly Miller, who currently serves as marketing director for three titles and four sales channels at Time Consumer Marketing. In addition to her acquisition, online audience development and consumer research duties, she chairs an internal knowledge-sharing and training group at TCM and often contributes to industry conferences; and

    Austin Bliss, co-founder and president of Fresh Address Inc., is also the inventor of a patented e-mail change of address system. He often speaks at industry events, sits on the DMA Committee on Social Responsibility, and is a roundtable chair for the E-mail Experience Council. Bliss was a double winner at the awards ceremony: In addition to his Rising Star award, he took home a yet-to-officially-be-released-to-market iPhone in a raffle.

    Separately, DMEF president Terri L. Bartlett announced the creation of the "Leaders' Circle" -- a new program that enables individuals, for the first time, to make personal donations from $100 and up to the DMEF. To date, the effort has raised more than $25,000, primarily from DMEF board members and DMA participants.

    Funds raised support the DMEF's general activities. Donors are given a lapel pin, mention within the organization's Web page, and bragging rights.

    Interested donors are encouraged to contact Bartlett at tlbartlett@the-dma.org.

    VistaPrint to Offer Creative, Mailing Services
    VistaPrint Ltd. has entered the marketing services business with two new offerings -- Mailing Services and Creative Services. Both new capabilities will target the company's core small business client base.

    Mailing Services is a one-stop design and mailing solution that offers customers the opportunity to purchase or upload direct mail lists, design print and mail 50 oversized postcards for $68.

    Creative Services provides design and copywriting offerings that enables a customer to hire the Hamilton, Bermuda-based company to design and write personalized marketing materials. VistaPrint currently offers Creative Services for brochures, standard postcards, oversized postcards and flyers. Prices start at just $29.99 for professional copywriting and design on postcards.

    Letters to the Editor
    [Re: Loose Cannon: This Thing of Ours, Direct Newsline, Monday, June 18, 2007 (directmag.com/loosecannon/loose-cannon-this-thing-ours-061807/)]:

    You seemed to have missed:

    - Keiretsu (too Eastern establishment)
    - Sanctum Sanctorum (too Latin)
    - fraternity - (too male)
    - Union (too democratic)
    - Guild, hmmm, guild...

    By the way -- sandboxes tend to get clumpy as males get territorial.

    Not that I have an opinion.

    Mark Amtower
    Highland, MD
    www.EpiphanyBook.com


    This issue of DIRECT Newsline is sponsored by Search Engine Strategies

    The 8th Search Engine Strategies San Jose is a 4 day, multi-tracked conference focused on all search-related promotions, revealing all the innovative marketing approaches and tactics used to reach your customers. Listen to "success stories" and the best practices from SEM/SEO industry leaders, experts and the search engines themselves.

    Early Bird Special: Register by Friday, Aug 3rd and save $150. Use 10PRIS for an extra 10% off. Visit: www.SESSanJose.com

    List and Database News
    PlumParty.com
    A total of 83,146 buyers including 21,455 from the last 12 months are named on this Web site-generate file. Roughly 30% of these customers are men. The unit of sale was $75 for gifts and party supplies.
    Selections: Hotline, recency, gender, state/SCF/ZIP
    Price: $120/M
    Contact: LH Management Division, Leon Henry Inc., 914-285-3456

    Trudeau Health Book Buyers
    More than 1 million individuals who purchased the book "More Natural Cures Revealed" by Kevin Trudeau are available on a list. More than one third of these buyers are men. All responded to a 30 minute infomercial. The unit of sale was $20.
    Selections: Monthly hotline, gender, state/SCF/ZIP
    Price: $110/M
    Contact: Macromark Inc., 845-230-6300

    Live Nation Ticket Buyers
    Carney Direct Marketing has been tapped to manage a group of lists for Live Nation, an entertainment promoter and ticket vendor. The appointment includes lists of theater, sports event and concert ticket buyers, plus enhanced files. Counts range from 825,000 to more than 13.7 million. The average sale was $150. Sources include space ads, radio, TV and e-mail. Lake Group Media Inc. formerly managed these files.
    Selections: Monthly hotlines, telephone numbers, price range, multibuyer, event type, presence of children, income, ethnicity, gender, age, mail order buyer, state/SCF/ZIP
    Price: $100/M
    Contact: Carney Direct Marketing, 949-581-5100

    Ci Technology Database
    Worldata announced at New York DM Days it has been appointed list manager for Harte-Hanks Inc., effective no later than Aug. 1. CiTDB data on information technology professionals is gathered via telephone interviews. Nearly 1.3 million names are available. The database monitors installed technology and spending plans at nearly 700,000 business, government and institutional sites. The file includes telephone numbers, e-mail and postal addresses. 21st Century Marketing is the current list manager.
    Price: $200/M (postal file); $275/M (telemarketing file); $355/M (e-mail file)
    Contact: Worldata, 561-393-8200

    Classified Advertising
    Classified

    Catalog-Internet Business for Sale

    Internationally recognized company selling high quality sportswear through 18 year old established catalog and internet. Niche business with few competitors delivers high ($270) average order and one of the highest multi-buyer rates in the direct market industry.
    Contact Fred Anderson at 973-763-9570 or fred@anderson-direct.com.
    Circulation - Senior Analyst

    We're a multi-brand, Business to Consumer, Catalog and Internet Marketer seeking a Direct Marketing Professional with a minimum of five years Circulation experience
    We welcome you to preview our growing home décor and gift offers online at artandartifact.com, basbleu.com, signals.com, whatonearthcatalog.com and thewirelesscatalog.com.
    Qualified candidates will bring expertise to circulation analysis, planning, and execution by drawing on their experience in the areas of segmentation, leveraging assets of a multi-brand database environment, buyer reactivation strategies, new customer acquisition through list rental and co-operative databases, and collaboration with key vendors providing marketing database maintenance, merge purge, list brokerage and management, and print / bindery services.
    An advanced level of experience in Microsoft Excel, excellent analytical, creative, and interpersonal skill sets, and a bachelor's degree in a related field are required.
    We offer a competitive salary plus a comprehensive benefits package including medical, dental, vision, 401(k), profit sharing, paid vacation and holidays, and more!

    To further explore this marketing opportunity, please submit your confidential resume and salary requirements to:

    Universal Screen Arts, Inc.
    Attn: Talent Acquisition Manager
    5581 Hudson Industrial Parkway
    Hudson, Ohio 44236
    E-mail: hrecruit@woecatalog.com

    EOE

    OPERATIONS MANAGER

    Exclusively Weddings, a 15-year business-to-consumer catalog and e-commerce company, is seeking an Operations Director for its fast growing business.

    Responsibilities:
    • Assist general manager by leading activities areas of order processing, warehousing, fulfillment, customer service, IT, printing, engraving and other product personalization operations
    • Responsible for 85,000+ sf distribution center and 45 seat call center
    • Manage all aspects of distribution operation
    • Maintain fiscal responsibility
    Qualifications:
    • Degreed with 7-10 years' experience in operations management, preferably in catalog industry; Six Sigma Certification preferred
    • Strong leadership abilities. Must be hands-on, deadline-driven, passionate and motivating
    • Strong understanding of catalog and warehouse management systems/software
    • Solid quantitative/analytical skills: managing by appropriate metrics
    • Strong understanding of web development and functionality
    Send resume including business references and salary history to Director of Human Resources, 1301 Carolina Street, Greensboro, NC 27401, fax to 336-378-8273,email to resume@paceco.com. EOE

    Uno Alla Volta LLC, is a fast-growing, entrepreneurial catalog company which offers artisan crafted items, which are made one at a time by hand, to affluent consumers throughout the United States.

    We have created two new positions in our merchandising department to help us fuel our growth:
  • Buyer
  • Inventory & Vendor Manager


  • Buyer: As an experienced and creative catalog buyer, you will be responsible for merchandising strategy, sourcing, product development, and placement of product into the company's catalogs and websites. You also serve as a "brand ambassador" to the artisan community and must excel at building win-win relationships.

    Ideally, you bring buying experience in one or more of the following categories: women's accessories and jewelry, men's accessories, collectibles, home décor, table top, and objects d'art.

    You must be a self-starter, able to work well both independently and with the larger team. You must have excellent communication and organizational skills, ability to understand trends, analyze data, and create merchandise themes. You will travel to market, both domestically and internationally, and to artisan studios. You will work closely with our merchandising team, including buyers' assistants, marketing, creative and inventory management teams.

    Inventory & Vendor Manager:
    In this position, you will be responsible for optimizing inventory to both maximize turns and minimize backorders. You will analyze and forecast sales at an item level, provide vendors with projections, and manage the ongoing vendor relationships. You will manage the liquidation of clearance inventory through e-mail campaigns, catalog sale pages, our retail store, and warehouse sales.

    Your strong analytic skills must include a solid understanding of database structures and a proficiency in Excel at the power-user level.

    You will work closely with the merchants to maintain great quality long-term vendor relations. You will also often screen potential suppliers, many of whom are solo artisans who have never created items for a catalog before, explaining to them our concept and how we work and looking for win-win relationships.

    The right candidates for both positions must thrive in a team environment and be able to establish positive internal and external relationships. You must be detail, process, and deadline oriented.

    We offer a competive salary, fun team environment, health insurance, retirement plan, tuition reimbrusement, and generous vacation time and employee discounts. Experience the lifestyle of the Connecticut shoreline -- a place where many others come to vacation!

    Please email cover letter, resume and salary history to HRMGR@unoallavolta.com, indicating the position to which you are applying.

    Find Targeted Lists Fast with ListFinder

    ListFinder is a FREE search engine that lets you search more than 60,000 data cards that represent virtually all lists on the market -- postal, e-mail, telephone and insert media. It's the quickest and easiest way to find lists for your marketing campaigns.

    Click here to access ListFinder for:
    directmag.com/listline/



    About this Newsletter

    Editorial Director: Ray Schultz
    Managing Editor: Charles Vietri
    Executive Editor: Beth Negus Viveiros
    Senior Editor: Larry Riggs
    Senior Writer: Richard H. Levey
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