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UC Today

May 3, 2012

Sometimes you just have to grin and bear it
T-Band edicts create uncertainty for business-industrial users
Enterprises go 'virtual' to extend reach, serve customers better
A well-educated end-user is the radio technician's best friend
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Wavelengths

Sometimes you just have to grin and bear it

By Glenn Bischoff

In our modern world, there seems to be a pill for everything. High blood pressure? No problem — here’s your pill. High cholesterol? No worries! Just swallow this and eat as many burgers as you want. Erectile dysfunction? We have something for that, too. Getting sand kicked in your face at the beach? Well, there’s even something for that — though you won’t be able to get it at your local pharmacy.

It seems there’s a pill for everything except the one thing that we need to fix the most: stupidity. If you’re a regular reader, you’ve already guessed what triggered this rant — yet another instance of some moron abusing the 911 system. This time, it was an Illinois man who dialed his local public-safety answering point five times — five times! — to report that his iPhone wasn’t working properly. (Now that I think about it, I wonder how this idiot was able to navigate a smartphone in the first place.)

This seems to be a problem with no solution. Some states have laws on the books to punish those who call 911 for events that aren’t truly emergencies. But, as Trey Fogerty — director of government affairs for the National Emergency Number Association (NENA) — noted, it’s not always easy or expedient to enforce these laws. Sometimes, prosecutors, judges and juries decide to cut offenders breaks, deeming that they meant no harm or that they believed that they were experiencing a true emergency at that moment. Not only that, any prosecution is a costly endeavor and resources are slim, so these cases aren’t a high priority.

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In the News

T-Band edicts create uncertainty for business-industrial users

By Donny Jackson

A new law and subsequent ruling from the FCC have left business-industrial entities that operate in the T-Band in limbo and questioning what their next moves should be, according to Enterprise Wireless Alliance (EWA) CEO Mark Crosby.

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Enterprises go 'virtual' to extend reach, serve customers better

By Glenn Bischoff

Living in the financial world as it does, there are lots of other vital alerts and other important information that Fiserv must deliver to clients, as soon as possible. The company knew that it needed to find a better way of communicating, and turned to ON24, which provides cloud-based webcasting and virtual-communications solutions.

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Tech Talk

A well-educated end-user is the radio technician's best friend

By Ira Wiesenfeld, P.E., and Chris Dalton

In the first article in this two-part series, we explored why proper end-user training is critical to the successful implementation of a new radio system and for the effective operation of an existing one. In this article we’ll continue the discussion.

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