O&F ADVISOR A Penton Media Property February 15, 2012 If you want to view this on the web go to: http://enews.penton.com/enews/multichannelmerchant/v/711 ---------------------------------------- ADVERTISEMENT Struggling to meet rising customer expectations without stressing your margins? Download http://www.exel.com/exel/multi-channel_retail_supply_chain.jsp?utm_source=MCM&utm_medium=180x150&utm_campaign=MultiChannel&utm_content=OFAdvisor Exel's new white paper "E-Commerce & Multi-Channel Fulfillment: Supply Chain Flexibility Key to Meeting Changing Demands" and learn how retailers can gain much needed flexibility for their e-commerce supply chain without adding unwanted costs. ---------------------------------------- --Testing Delivers Order Management Systems Ready for Implementation By Curt Barry You're just about ready to implement your new order management system. But there is no substitute for thorough testing. Here are some key testing principles to ensure you're ready for a successful OMS implementation. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/orders/testing-delivers-order-management-systems-ready-implementation-0214-jt1/?YM_MID='mmid'&YM_RID='email' ---------------------------------------- ADVERTISEMENT Speech Recognition Technology in the Warehouse Explore the evolution of speech recognition concepts and technologies, including the pros and cons of alternative technology approaches for a warehouse environment. Download Now http://whitepapers.chiefmarketer.com/content15896 ---------------------------------------- --Make Plans to Attend the Operations Summit Deadline for $200 Savings on the Operations Summit is coming next week -- you must register before Feb. 22, 2012 to receive the savings. Make sure that your operations and fulfillment management teams attend the Operations Summit, the only conference exclusively about direct-to-customer operations and fulfillment. The Operations Summit will take place May 2-3 in Memphis. In addition to plenty of networking and educational opportunities, there will be multiple tours of DTC-related facilities, including several FedEx operations. The Summit will focus on actionable ideas for greater efficiency, smart technology purchases, faster delivery and productivity, top-rated customer satisfaction, and cost control. For more information, please email Ellen.Shannon@penton.com ( mailto:Ellen.Shannon@penton.com ) or go to http://www.operationssummit.com ( http://www.operationssummit.com/?YM_MID='mmid'&YM_RID='email' ). ---------------------------------------- ADVERTISEMENT Chief Mobile Marketer cuts out the hype and wishful thinking; and focuses on today's reality while preparing for tomorrow. Learn about campaigns that center and integrate mobile phones and other devices. Keep up-to-date with Chief Mobile Marketer, subscribe today! http://www.chiefmarketer.com/subscribe ---------------------------------------- --4 Tips on Information Sharing in Your Contact Center By Stewart Buskirk In the contact center, well-informed and skilled agents are critical to successful relationships with your customers. But training time and budgets can't always keep up with rapidly changing environments. Here are four tips on information sharing in your contact center. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/contactcenters/four-tips-information-sharing-contact-center-0214-jt1/?YM_MID='mmid'&YM_RID='email' --Saks to Open New Distribution Center in Tennessee By Multichannel Merchant Staff Luxury retailer Saks announced it will expand its distribution and fulfillment capacity, adding a new facility in Lavergne, TN, by August. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/saks-open-new-distribution-center-tennessee-0213-jt1/?YM_MID='mmid'&YM_RID='email' --EquaShip Suspends Operations for at Least Nine Months By Jim Tierney EquaShip, which began making deliveries in November, announced it has suspended all operations for nine months to one year while the fledgling company re-engineers its transportation network for faster package delivery times, larger geographic coverage, and more service options. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/shipping/equaship-suspends-operations-nine-months-0207-jt1/index.html?YM_MID='mmid'&YM_RID='email' MORE ABOUT THIS NEWSLETTER Publisher: Ellen Shannon, mailto:ellen.shannon@penton.com Senior Content Manager: Tim Parry, mailto:tim.parry@penton.com Senior Writer: Jim Tierney, mailto:jim.tierney@penton.com You are subscribed to this newsletter as 'email' To subscribe to this newsletter go to: http://penton-sub.halldata.com/CJNL?PK=[campaignID]&YM_RID='email' To unsubscribe from this newsletter go to: http://news.multichannelmerchant.com/unsubscribe.jsp?opt=MCM-03 For Sponsorship/Advertising information please contact: one of our senior sales & marketing specialists, Elizabeth O'Connor at mailto:elizabeth.oconnor@penton.com or 203-358-4391 or William Camaraza at mailto:william.camaraza@penton.com or 954-389-1442. For information on Classified Advertising in this newsletter, a listing in the O+F Annual Buyers' Guide or Marketplace section of the magazine please e-mail: Karen Putrimas at mailto:karen.putrimas@penton.com or call (203)358-4389. For information on NCOF--The National Conference on Operations & Fulfillment, co-presented by O+F Magazine and The DMA, visit http://www.ncof.com . For exhibiting information please e-mail: Jerry Busker at mailto:jerry.busker@penton.com or call (203) 358-4135 For information on List rental, please e-mail: Marie Briganti at mailto:Marie.Briganti@WalterKarl.infoUSA.com or call Walter Karl at (845) 732-7054. For questions concerning delivery of this newsletter, please contact our Customer Service Department at: US Toll Free: 866-505-7173 International: 847-763-9504 or mailto:penton_mkt@inbound.bamboocricket.com To get this newsletter in a different format (Text or HTML), or to change your e-mail address, please go to your profile page here: http://subscribe.multichannelmerchant.com/update.cfm?tc=NLSUB&email='email' Penton Media | 249 W. 17th Street | New York, NY 10011 Copyright 2011, Penton Media. All rights reserved. This article is protected by United States copyright and other intellectual property laws and may not be reproduced, rewritten, distributed, re-disseminated, transmitted, displayed, published or broadcast, directly or indirectly, in any medium without the prior written permission of Penton Media. Read the Penton Media Privacy Policy: http://www.penton.com/Pages/PrivacyStatement.aspx