October 28, 2009 Mobile Friendly    Online Version    Add to Safe Sender List
O&F Advisor: Ops & Fulfillment Strategies and Tactics
From the Editors of Multichannel Merchant
In this Issue
 Tips for a More Space-efficient DC
 Best Practices in Drop-shipping
 Improving Contact Center Relationships
 Blog: I’ve Been “Briefed” About Free Shipping Day

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Email Gone Viral: How To Extend Email Reach Through Social Sharing -- Thursday, October 29 at 2:00 p.m. EST
This Webinar will outline key steps that are critical to successfully integrating your email marketing program with social networks, reveal findings from a recent Silverpop study on social sharing and review both good and bad examples of email share-to-social approaches. Register Now!

Tips for a More Space-efficient DC

By Nathan Beene

The design of your distribution center must support your company's go-to-market plan. Here are eight strategies to make your DC more space efficient and help better align facility performance with your company's productivity and profitability goals.

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Best Practices in Drop-shipping

By Louisa Rupp

Drop-shipping enables you to leverage a third party’s inventory to sell goods without the costs and associated risks of warehousing and fulfillment. But it can also be a disaster if not done right. Here's what you need for a successful drop-shipping program.

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Improving Contact Center Relationships

By Kathryn E. Jackson

Do you want to improve your contact center performance without adding to your current budget? Consider these practical, low-cost, “start today” relationship strategies that can reap incredible company, customer and employee rewards.

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SEIZE THE DATA

Mark your calendars for NCDM 2009, where you’ll hear the success stories of marketers demonstrating creativity and flexibility in managing their customer data to identify their best prospects and sustain growth.

Register today!

Blog: I’ve Been “Briefed” About Free Shipping Day

By Tim Parry

Have you heard there’s going to be a Free Shipping Day on Dec. 17, and that all merchants are invited to participate? I heard about it, because I read it in The Briefing Room, Multichannel Merchant's new press service.

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This issue brought to you by:

• Silverpop
• PacNet Services Ltd.
• NCDM 2009
• Sequentia Environics

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Best practices: Customer Experience for Global Ecommerce

Selling globally? Learn how to create great customer experience at every touch point including:

• customer interface
• customer care
• the transaction process
• shipping and logistics

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