MCM_O AND F ADVISOR_ A Penton Media Property November 11, 2009 If you want to view this on the web go to: http://enews.penton.com/enews/multichannelmerchant/v/466 ---------------------------------------- ADVERTISEMENT Catalogers' continued and growing emphasis on the e-commerce channel has created intense pressure to show a return on their online investment. On Nov. 19, Curt Barry will discuss how leading multichannel merchants are maximizing their e-commerce opportunity in a difficult economy and improving their ROI. Register for this webinar now! http://w.on24.com/r.htm?e=176863&s=1&k=324C17F266C350E1D92BAAFC03589E07&partnerref=mcmweekly ---------------------------------------- --Small-Parcel Shippers to Get USPS Rate Breaks By Jim Tierney The U.S. Postal Service has announced its 2010 parcel rate shipping prices to take effect Jan. 4. While the overall average price increase will be 3.3% for Priority Mail,the USPS is actually decreasing the price of its domestic Priority Mail Flat Rate Envelope from $4.95 to $4.90, while the Priority Mail Small Flat Rate Box will stay at $4.95. The real news is that USPS is offering several new products aimed at small--package shippers, including cubic volume-based pricing for large-volume commercial Priority Mail shippers and a Priority Mail half-pound price, based on distance, in the Commercial Plus pricing category. To view the full article go to: http://multichannelmerchant.com/printchannel/postal/small-parcel-shippers-uspa-rate-breaks-1111/index.html --Manage Your Call Center From the Outside In By Kathryn E. Jackson Best-practice contact center managers challenge their decision making process by always looking at a process from the customers' perspective, or from the outside-in, rather than only considering the company view, or the "inside out" perspective. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/1110-manage-your-call-center-from-the-outside-in/ ---------------------------------------- ADVERTISEMENT SEIZE THE DATA Mark your calendars for NCDM 2009, where you'll hear the success stories of marketers demonstrating creativity and flexibility in managing their customer data to identify their best prospects and sustain growth. Register today! http://www.eiseverywhere.com/ehome/index.php?eventid=6433&tabid=2580& ---------------------------------------- --International shipping options By Gerard Hempstead Service levels today for international parcel delivery are more consistent, reliable and trackable. That's good news, except that most shippers now tend to overbuy the service level they really need. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/1101-fedex-shipping-rates/index.html ---------------------------------------- ADVERTISEMENT Have You Been Briefed? To keep up to date on the latest products, services and announcements from marketers and suppliers, visit The Briefing Room, a new service from Multichannel Merchant. Learn more http://blog.multichannelmerchant.com/briefingroom/ ---------------------------------------- --Make a Statement with Shipping By Thomas Unterseher If you sell via marketplaces such as Ebay or Amazon.com, you should try to create direct connections between you and your customers. That means paying attention to your product packaging and final presentation to the customer after the sale is complete. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/1110-make-a-statement-with-shipping/ --Supply Chain Funds Slow in September By Jim Tierney Supply chain cash flow has slowed, reversing a four-month trend, according to an October 2009 Supply Chain Index (SCI) report from community-driven business information company Cortera. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/1104-supply-chain-funds-slow-in-september/index.html ABOUT THIS NEWSLETTER You are subscribed to this newsletter as #email# To subscribe to this newsletter go to: http://subscribe.multichannelmerchant.com/?tc=NLSUB To unsubscribe from this newsletter go to: http://subscribe.multichannelmerchant.com/?tc=NLSUB&cid=#message_id#&lid=#list_id#&email=#email# For information on advertising in this newsletter, Multichannel Merchant Magazine or the Web site http://www.multichannelmerchant.com please email: William Camaraza or call (305) 892-7416. For information on Classified Advertising in this newsletter, a listing in the O+F Annual Buyers' Guide or Marketplace section of the magazine please e-mail: Karen Putrimas at mailto:karen.putrimas@penton.com or call (203)358-4389. 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