MCM_O AND F ADVISOR_ A Penton Media Property February 3, 2010 If you want to view this on the web go to: http://enews.penton.com/enews/multichannelmerchant/v/486 ---------------------------------------- ADVERTISEMENT NA 2010 -- The North American Material Handling & Logistics Show See and compare solutions for your supply chain at NA2010 -- April 26-29 at Cleveland's I-X Center. Discover material handling & logistics solutions to help streamline your manufacturing and distribution operations. NA2010 features 400 exhibits and over 50 Education Sessions. http://www.NAShow.com ---------------------------------------- --The State of Free Shipping Offers By Curt Barry After tracking hundreds of free-shipping promotions this past fall/holiday season, here's what operations and fulfillment consultancy F. Curtis Barry & Co. found. To view the full article go to: http://multichannelmerchant.com/mag/state_free_shipping/index.html --Quantifying the Impact of Contact Center Schedule Adherence By Penny Reynolds Can you quantify the impact that a lack of schedule adherence has on your call center? Here are a few approaches for putting some numbers to your facility's schedule adherence -- or lack thereof. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/advisor/0202-quantifying-impact-contact-center-schedule/ ---------------------------------------- ADVERTISEMENT A series of earthquakes measuring as high as 7.3 on the Richter scale devastated the lives of many in Haiti on January 12th, 2010. To learn more on how you can support the American Red Cross Haiti relief efforts click here. http://www.redcross.org ---------------------------------------- --Sigma Micro and Stark Bro's Beget Fifth Gear By Jim Tierney Sigma Micro and Stark Bro's Fulfillment have joined forces to create Fifth Gear. The new company provides outsourced fulfillment, contact center and e-commerce services, as well as other functions for direct retailers. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/0202-sigma-micro-and-stark-bros-beget-fifth-gear/ --Home Depot Opens DC in Topeka As part of a plan to transform its supply chain, the Home Depot unveiled a new retail distribution center in Topeka, KS, last week. To view the full article go to: http://multichannelmerchant.com/opsandfulfillment/0201-home-depot-opens-dc-in-topeka/index.html ABOUT THIS NEWSLETTER You are subscribed to this newsletter as #email# To subscribe to this newsletter go to: http://subscribe.multichannelmerchant.com/?tc=NLSUB To unsubscribe from this newsletter go to: http://subscribe.multichannelmerchant.com/?tc=NLSUB&cid=#message_id#&lid=#list_id#&email=#email# For information on advertising in this newsletter, Multichannel Merchant Magazine or the Web site http://www.multichannelmerchant.com please email: William Camaraza or call (305) 892-7416. For information on Classified Advertising in this newsletter, a listing in the O+F Annual Buyers' Guide or Marketplace section of the magazine please e-mail: Karen Putrimas at mailto:karen.putrimas@penton.com or call (203)358-4389. For information on NCOF--The National Conference on Operations & Fulfillment, co-presented by O+F Magazine and The DMA, visit http://www.ncof.com. For exhibiting information please e-mail: Jerry Busker at mailto:jerry.busker@penton.com or call (203) 358-4135 For information on List rental, please e-mail: Marie Briganti at mailto:Marie.Briganti@WalterKarl.infoUSA.com or call Walter Karl at (845) 732-7054. For questions concerning delivery of this newsletter, please contact our Customer Service Department at: US Toll Free: 866-505-7173 International: 847-763-9504 or mailto:multichannelmerchant@pbinews.com To get this newsletter in a different format (Text or HTML), or to change your e-mail address, please go to your profile page here: http://subscribe.multichannelmerchant.com/?tc=NLSUB&email=#email# Penton Media | 249 W. 17th Street | New York, NY 10011 Copyright 2010, Penton Media. All rights reserved. This article is protected by United States copyright and other intellectual property laws and may not be reproduced, rewritten, distributed, re-disseminated, transmitted, displayed, published or broadcast, directly or indirectly, in any medium without the prior written permission of Penton Media