Small-Parcel Shippers to Get USPS Rate Breaks
	Manage Your Call Center From the Outside In
	International shipping options
	Make a Statement with Shipping
	Supply Chain Funds Slow in September

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Small-Parcel Shippers to Get USPS Rate Breaks

The U.S. Postal Service has announced its 2010 parcel rate shipping prices to take effect Jan. 4. While the overall average price increase will be 3.3% for Priority Mail,the USPS is actually decreasing the price of its domestic Priority Mail Flat Rate Envelope from $4.95 to $4.90, while the Priority Mail Small Flat Rate Box will stay at $4.95.

The real news is that USPS is offering several new products aimed at small–package shippers, including cubic volume-based pricing for large-volume commercial Priority Mail shippers and a Priority Mail half-pound price, based on distance, in the Commercial Plus pricing category.

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Manage Your Call Center From the Outside In

Best-practice contact center managers challenge their decision making process by always looking at a process from the customers’ perspective, or from the outside-in, rather than only considering the company view, or the “inside out” perspective.

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International shipping options

Service levels today for international parcel delivery are more consistent, reliable and trackable. That's good news, except that most shippers now tend to overbuy the service level they really need.

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Make a Statement with Shipping

If you sell via marketplaces such as Ebay or Amazon.com, you should try to create direct connections between you and your customers. That means paying attention to your product packaging and final presentation to the customer after the sale is complete.

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Supply Chain Funds Slow in September

Supply chain cash flow has slowed, reversing a four-month trend, according to an October 2009 Supply Chain Index (SCI) report from community-driven business information company Cortera.

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