November 11, 2009 Mobile Friendly    Online Version    Add to Safe Sender List
O&F Advisor: Ops & Fulfillment Strategies and Tactics
From the Editors of Multichannel Merchant
In this Issue
 Small-Parcel Shippers to Get USPS Rate Breaks
 Manage Your Call Center From the Outside In
 International shipping options
 Make a Statement with Shipping
 Supply Chain Funds Slow in September

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Catalogers’ continued and growing emphasis on the e-commerce channel has created intense pressure to show a return on their online investment. On Nov. 19, Curt Barry will discuss how leading multichannel merchants are maximizing their e-commerce opportunity in a difficult economy and improving their ROI.
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Small-Parcel Shippers to Get USPS Rate Breaks

By Jim Tierney

The U.S. Postal Service has announced its 2010 parcel rate shipping prices to take effect Jan. 4. While the overall average price increase will be 3.3% for Priority Mail,the USPS is actually decreasing the price of its domestic Priority Mail Flat Rate Envelope from $4.95 to $4.90, while the Priority Mail Small Flat Rate Box will stay at $4.95.

The real news is that USPS is offering several new products aimed at small–package shippers, including cubic volume-based pricing for large-volume commercial Priority Mail shippers and a Priority Mail half-pound price, based on distance, in the Commercial Plus pricing category.

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Manage Your Call Center From the Outside In

By Kathryn E. Jackson

Best-practice contact center managers challenge their decision making process by always looking at a process from the customers’ perspective, or from the outside-in, rather than only considering the company view, or the “inside out” perspective.

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SEIZE THE DATA

Mark your calendars for NCDM 2009, where you’ll hear the success stories of marketers demonstrating creativity and flexibility in managing their customer data to identify their best prospects and sustain growth.

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International shipping options

By Gerard Hempstead

Service levels today for international parcel delivery are more consistent, reliable and trackable. That's good news, except that most shippers now tend to overbuy the service level they really need.

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Have You Been Briefed?
To keep up to date on the latest products, services and announcements from marketers and suppliers, visit The Briefing Room, a new service from Multichannel Merchant. Learn more

Make a Statement with Shipping

By Thomas Unterseher

If you sell via marketplaces such as Ebay or Amazon.com, you should try to create direct connections between you and your customers. That means paying attention to your product packaging and final presentation to the customer after the sale is complete.

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Supply Chain Funds Slow in September

By Jim Tierney

Supply chain cash flow has slowed, reversing a four-month trend, according to an October 2009 Supply Chain Index (SCI) report from community-driven business information company Cortera.

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This issue brought to you by:

• Truition
• NCDM 2009
• Sequentia Environics

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Best practices: Customer Experience for Global Ecommerce

Selling globally? Learn how to create great customer experience at every touch point including:

  • customer interface
  • customer care
  • the transaction process
  • shipping and logistics


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