NREI_SENIORS HOUSING NEW_ Penton Media January 26, 2009 If you want to view this on the web go to: http://enews.penton.com/enews/nrei/v/656 SENIORS NEWS --Case Study: Surveys Help Raise Resident Satisfaction By Jane Adler With building owners and operators focused on how to boost occupancies, resident surveys can be an effective tool to help keep buildings full. Surveys can identify problem areas that can be improved to raise resident satisfaction and help retain current tenants while generating more referrals. Take, for example, Life Care Services. The Des Moines, Iowa-based company has conducted resident satisfaction surveys for the last 10 years at all of its managed properties. Life Care currently manages 82 continuing care communities and has an ownership interest in 14. The company is developing a new community in Phoenix scheduled to open in 2010. "We are committed to resident satisfaction," says Ed Kenny, president and CEO at Life Care, a privately held company. "Resident surveys are a good way to differentiate yourself from the property down the street." To view the full article go to: http://nreionline.com/seniorshousing/surveys_raise_satisfaction_0126/ --Quality Still Counts with Buyers By Jane Adler Like most real estate, seniors housing is a buyer's market. Owners that want to exit the business, or need to sell a building, must price it right to make a deal. But price still isn't the only consideration. Buyers seek quality operations too, according Ray Braun, president at Health Care REIT, an owner of assisted living, independent living, skilled nursing and medical office buildings. The company made $1 billion of net new investments in 2008. Health Care's stock (NYSE:HCN) closed at $37.08 on Jan. 22, compared with $41.74 a year earlier. The Toledo, Ohio-based REIT evaluates each building for purchase based on two quality measures: shelter and services. "Consumers are becoming more discriminating about the quality of the shelter and care," says Braun. "It's important for buildings to be focused on that, or they will lose occupancy." To view the full article go to: http://nreionline.com/seniorshousing/quality_counts_buyers_0126/ Q & A --Sperry Van Ness Rolls Out Health Care Real Estate Group Staff report Despite the current economic downturn and credit crisis, health care commercial real estate's long-term growth prospects are favorable, according to Grant Edwards, national director for Sperry Van Ness' Healthcare Real Estate Team. Edwards began his career at brokerage Marcus & Millichap in 2006, where he worked in the Chicago-based seniors housing group. There he was responsible for seniors housing transactions, primarily in the Midwest. In March 2008, Edwards joined Sperry Van Ness to launch the brokerage's Healthcare Real Estate Team nationally from St. Louis. NREI recently spoke to Edwards about the new division, which includes seniors housing. To view the full article go to: http://nreionline.com/seniorshousing/sperry_van_ness_real-estate_group_0126/ Advertisement ---------------------------------------- Benefit from greater operational efficiency with Yardi Voyager_ Senior Housing software. Voyager is browser-based and integrates accounting, care assessment and management, resident billing and census, and effective marketing in a single system. Visit http://s8.adwatcher.net/marymc/tracker.php?t=103 or call 800-866-1144. ---------------------------------------- Featured Research ---------------------------------------- *2009 Real Estate Investment Outlook (http://nreionline.com/research/2009_real_estate_investment_outlook/) *ASHA 2008 (http://nreionline.com/research/issue_20080901_1/) *Top 25 Office Owners (http://nreionline.com/research/real_estate_top_office_owners_0701/) *Top 25 Apartment Owners (http://nreionline.com/research/real_estate_top_apartment_owners_0701/) ---------------------------------------- Advertisement ---------------------------------------- Now in its third year, the Symposium provides educational sessions and networking opportunities for local and regional operators and financiers in the seniors housing and care industry. Gain insights into recent market trends for 2009 and hear analyses from expert industry leaders. 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(http://nreionline.com/jblevypodcast/) Here's three borrowing tips for executing deals in what will likely be another tumultuous year in the capital markets. ---------------------------------------- Advertisement ---------------------------------------- Cambridge Realty Capital Companies - "Your First and Last Call in Senior Housing Finance" Cambridge is a mortgage banking and investment firm specializing in senior housing and healthcare facilities from apartments to hospitals. We offer access to HUD-insured and conventional financing at up to 95% loan to value. Call us today at 312-357-1601. ---------------------------------------- ---------------------------------------- Introducing the National Real Estate Investor Digital magazine. Now you can read the full version of NREI with the interactive capabilities only available online -- clickable table of contents, keyword searches, faster delivery, direct links to websites and it's eco-friendly. 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