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Doug isn’t the only independent FA whose words are worth a listen.
Others who chose business ownership with Wachovia Securities also want
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FEATURE STORY
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The Perfect Storm - Part 2:
Affluent Prospecting
By Matt Oechsli
Detroit, MI - "So, what are your thoughts on 'rainmaking' in a
down market? People are spooked. Should I give it a rest?" asked Philip
on an initial coaching call with my associate Bill. After taking a few
minutes to explain that this is a perfect time for acquiring new
affluent clients, and then outlining our four steps for capitalizing on
this "perfect storm," Philip responded, "Okay great Bill. I got it,
thanks. I have a few more things I'd like to run by you today."
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On the surface, the above conversation wouldn't raise many eyebrows.
Philip and Bill engaged in a brief discussion on the volatility of the
markets, the current state of affluent skepticism, confusion and
dissatisfaction with their financial professionals, and the tremendous
opportunity these factors create for financial advisors who "get it".
It's when I compare this conversation to a discussion that I had on a
separate coaching call with Stuart that the issue becomes clear. Stuart
and Philip were essentially asking the same question: How can I prospect
the affluent under these market conditions? Despite the similarity,
there was one significant difference between Stuart's call and Philip's
call.
Stuart was already a rainmaker; he had attended one of our weekends,
and continued on with a coaching relationship. With his antenna already
activated, it was only natural for our coaching call to focus on the
specific how-tos for capitalizing on this "perfect storm." We carefully
worked through the details of each opportunity, and incorporated a
version of four action steps.
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Stuart gets it: Today's market environment has created a tremendous
opportunity for advisors who understand the affluent and know how to
sell. Yet, in contrast, Philip listened for a few minutes, and wanted to
move on to another topic—he just wasn't getting it.
Philip is an $850K producer; Stuart is a $4 million producer. Both
have done well, but because Stuart is proactively engaged in acquiring
affluent clients, he understands that selling is an art, and he is
always looking for a window of opportunity to showcase his wares. He is
goal-focused, well- prepared, and fearless (and skillful) in his
execution of high-impact rainmaking activities. Although Philip, an
18-year veteran, has developed a healthy business over the years, he is
not yet a rainmaker.
I had already discussed the current volatility in the markets, the
uncertainty of the upcoming presidential elections, and affluent
dissatisfaction with financial advisors with Stuart. All of these
factors—and many more—have converged into a perfect storm for
rainmaking.
So, what exactly did I say to Stuart during our hour-long
conversation? How can he, or any advisor, effectively prospect the
affluent during tough market conditions? Let me walk you through four
steps you can take to capitalize on this perfect storm for
rainmaking:
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1.) Proactively Contact Your Top Clients And COIs
Review your list of top clients and top COIs. Regardless of what you
might think, now is the time to reach out to both—you don't want them
calling you in a storm. Your objective is to schedule a face-to-face
meeting in order to review their portfolio. Essentially, you're giving
them an emergency financial physical—whether they think they need one
or not. In addition, you are approaching this meeting with the strategic
intent of a rainmaker: Your second objective is to have your client
agree to introduce you to a specific individual in their COI.
2.) Prepare For The Meeting
Here you will want to
make sure you thoroughly understand each client's personal and financial
goals. Review your notes, and look to identify any milestone events that
have recently occurred, or will occur in the future. You should know of
any changes that will impact their portfolio. You also want to make
certain you are the "go-to" financial advisor, overseeing the
multi-dimensional aspect of their family's financial affairs. For
instance, if you haven't implemented the Financial Organizer, now is a
good time to start.
You might find it helpful to conduct a Google search on the
individual you want to meet; background information is very helpful. If
you have not sourced specific names within your client's COIs (shame on
you), an additional step is required during your meeting; you must have
your rainmaker antenna out, and source a COI contact to be introduced
to.
3.) Meet With Your Clients
Meet with your clients, and
position yourself as the steady hand that will guide them through the
storm. First, review their portfolio and make any adjustments based on
the preparation you performed above. You want to calm your clients and
get them emotionally on board with the long-term viability of their
goals.
Remember, you are performing an emergency financial physical for each
client. This is work—both for you and your clients. Not only are you
making certain their portfolio is aligned properly, you are gauging
their emotional state. I hope you're already using a financial-planning
tool. If you aren't, you better start using one soon. This financial
physical will alleviate many of your clients' financial concerns simply
because they know you are actively overseeing their financial
affairs.
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4.) COI Penetration
Through your actions you will have reminded your client of the services
you provide, and reinforced your value. You are now positioned to
penetrate their COIs. If you have the name of a specific individual, ask
to meet and offer a similar financial physical—no charge and no
obligation (no sales)— as everyone needs a second opinion in today's
environment. The idea is to frame this as a favor. If you have yet to
uncover a name, you better get to work! You are looking to accelerate
the time-line between finding a prospect and getting face-to-face with
them with permission to discuss business. Keep in mind that you aren't
"selling" them anything; you are offering them a valuable service.
Getting back to Philip, Bill certainly wasn't going to let him off
the hook that easily. Bill kept drilling until Philip admitted that he
was uncomfortable prospecting during these market conditions. He wasn't
confident that his clients viewed him as their "go-to" advisor, which,
in his mind, made COI penetration all the more daunting. If he follows
Bills steady guidance, Philip will successfully re-position himself with
his clients, and capitalize on this perfect storm. But like Stuart and
every other rainmaker, he must be willing to work outside of his comfort
zone.
This is a perfect rainmakers' storm for those who dare to take the
helm.
For more information, join our FREE Rainmaker
Teleconference or download a FREE copy of our Perfect Storm Rainmaking
Action Plan.
Once again, we want to thank all of you who have emailed comments and
questions to us. We will continue to do our best to answer each one. If
you have any topic suggestions or special requests, please contact Rich
Santos, publisher of Registered Rep. and Trust & Estates
magazines, at rich.santos@penton.com.
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