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TELEPHONY'S SOFTWARE DECODE
December 27, 2007  SUBSCRIBE // UNSUBSCRIBE // PREFERENCES
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KEEP YOUR NETWORK SAFE FROM CYBER MISCREANTS: READ E-BOOK

You never know what is coming to attack your network. But you can be prepared. Read this e-book from Telephony Custom Publishing for a comprehensive look at infrastructure security threats. This e-book will examine the real costs of network downtime, why networks are vulnerable, how some service providers are fighting back and how some of those service providers are capitalizing on security by offering managed security services. Click to download.

Sponsored by Arbor Networks

TABLE OF CONTENTS
EDITOR'S PERSPECTIVE
Mrs. McDermott's Morning
 By Tim McElligott

December 27, 2007

The following is a story for all those who think voice is just another application. It also happens to be the very last of Telephony's weekly Software Decode newsletters--268 in all. Thanks for your support and interest over the last five years.

The house was deathly quiet and chilled. The shades were raised. The sun was up. But the greyest of light was all that penetrated the thick November sky and shadows lingered in the deep corners of the kitchen. Her every move across the room was deliberate, each sound amplified, her mind in search of distraction.

The coffee splashed into her cup and sounded in her head like a garden hose spilling onto the patio. Her spoon clanged like a fire bell as she stirred in the sugar and cream, watching the chemism at play as they blended with the dark roasted brew. As she moved to the table, her slippers scraped across the tile floor like sandpaper on a rusty gutter. Odd, she thought, to be thinking in terms of simile on a day like today. Then again, what else was there to do but wait for the phone to ring and to think? Read the rest of Mrs. McDermott's tale here.

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INCREASE MARGINS AND REVENUES WITH YOUR IP MIGRATION

In this Webcast from Telephony and Nominum Navitas, we will investigate the challenges of migrating legacy telephony databases to IP and how IP-application Routing Directories can address those challenges. Find out how carriers are using IP-application Routing Directories to increase margins and revenues. Plus learn how telephone numbers are becoming a source for anonymous identities in web 2.0 services, and what this means to service providers. Don't miss this important Webcast! Register now!

TOP NEWS
EMC to acquire Document Sciences
 Information management and storage company, EMC, will pay $85 million in cash to acquire Document Sciences Corp., a public company that provides document output management (DOM) software to facilitate personalized, multi-channel communications between business partners. What does that mean to you?
FairPoint awaits Maine decision after Vermont rejects Verizon sale
 FairPoint Communications continues to battle resistance in its bid to acquire 1.6 million access lines in the New England area from Verizon Communications. Regulators from Maine's Public Utility Commission delayed a scheduled hearing today until some time next year. What about Vermont?

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LEARN HOW TO REDUCE CUSTOMER CHURN: READ E-BOOK

To realize the full revenue potential of your business it is crucial to have visibility into the subscriber experience -- and this is becoming ever more important with the new customer self-support tools. Read this e-book from Telephony Custom Publishing for insights into how you can keep your customers happy, reduce churn and strengthen profits. Read this e-book: Managing the Customer Experience.

Sponsored by CA's Wily Technology Division

SPECIAL REPORT
Telephony's Best & Worst of 2007
 We spent 2007 writing about the news and talking to news-makers. Now Telephony's editors tell you their highlights -- and lowlights -- of the year that was. Look high or look low.

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